Support

Something not working, or a question about Basework? Email hello@gaintimeapps.com. Include your iPhone model and the app version (at the bottom of Settings) and a screenshot if it helps.

Common questions

Does Basework upload my Apple Health data?

No. It's read on your iPhone and stays there, even if you sign in for backup and sync. The privacy policy has the detail.

The numbers for a meal look wrong

Photo, text and barcode results are estimates. You see them before they're saved, and you can edit any number. If a barcode comes back with something odd, type the values from the pack instead.

A barcode isn't found

Barcode lookups use Open Food Facts, which doesn't hold every product. Take a photo of the plate or the label, type a line of text, or enter it by hand.

My activity or sleep isn't showing

Check that Basework can read Apple Health: open the iPhone Settings app, go to Health, then Data Access & Devices, then Basework, and turn on the types you want. Data appears once your iPhone or watch has recorded it.

Do I need an account?

No. Everything works without one. Signing in with Apple adds backup and sync across your devices. Tap the profile icon on Today, then Back up and sync.

How do I delete my account and data?

Tap the profile icon on Today, go to Back up and sync, then tap Delete account. This removes your account and synced data from our server and from your iPhone. Or email us and we'll do it.

What do I need to run it?

An iPhone on iOS 17 or later.